My Resume

PROFESSIONAL EXPERIENCE:

@Road, Pre-Sales Project Manager.  Fremont, CA

June 2004-Present

Project manager of strategic accounts pilot process for GPS based wireless tracking company.  Play pivotal role in the signing of multi million dollar contracts with every account that passed through the pilot process including: Fujitsu, Cox Communications, and Bellsouth Telecommunications.  Support customers from implementation, to technical support and product development.  Tie together established relationships between customer satisfaction, engineering, and product development departments to ensure customer needs are met and timelines kept.  In this process, draw upon technical knowledge to foster this communication between non-communicating departments and then present the end solution seamlessly to the customer.

Qwest Wireless, Tier 2 Technical Support.  Denver, CO

June 2004-November 2004

Wireless technical support agent resolving network issues at the Tier 2 level.  Quickly mastered Qwest network infrastructure to diagnose these issues some of which included; network routing, programming, and features implementation.  Resolved issues in network using all available resources including; GIS software, switch management software, UNIX systems, and Web based tools.  Requested to address executive level escalations for resolution.  Selected for cross training in all aspects of Qwest network based on performance level.

Cingular Wireless.  Key Account Executive.  Pleasanton, CA

January 2003-November 2003

Wireless communications expert engaging in sales and service in a business to business environment.  Managed account base of customers with 100 employees and up.  Used expertise in wireless networks to develop proposals to best suit customer needs.  This is exemplified in substantial return on investment for large Bay Area Law Firm where Blackberry Enterprise Servers were installed and units delivered and implemented to end users.  Also engaged operations personnel to identify and resolve dead areas in GSM network for the Bay Area.

United Parcel Service.  Operational Excellence Supervisor.  San Ramon, CA

June 2002-December 2002

Operations Supervisor for seven distribution centers in evaluating package destination and origin service failures from the time in transit perspective.  Displayed quantifiable increases in efficiency through process design and implementation.  Used internal system reporting and physical evaluation of operations within each center to determine areas of improvement.  Worked directly with Preload and Local Sort shift supervisors as well as Center Managers through physically walking the shift to identify areas of concern and design processes accordingly.  Reported directly to Division Manager of the seven distribution centers and presented results to regional management team to create best practices.

AT&T.  Customer Project Manager.  Pleasanton/San Jose, CA

February 1999-June 2002

Data Network Project Manager with emphasis on Frame Relay and ATM.  Worked as part of the account team in design of complete networks based on customer bandwidth needs.  Managed start to end implementation of 100 node Gottschalks Department Store Frame to ATM network.  Individually responsible for implementation of all international Frame Relay circuits for the Silicon Valley Branch to Europe, Asia, Japan and the Philippines.  Used team building skills to create and foster internal and external relationships critical to project success.  Established these relationships internally with AT&T technicians and externally with Local Exchange companies both in the United States and around the world to ensure timely circuit delivery.  In instances where circuit delivery time frames were jeopardized, personally engaged director level management in the escalation process.  Recognized as subject matter expert with internal systems creating more efficient and accurate project management by the team.  Presented results and provided project updates to both management team and customer via MS Project.

Xtelesis Corporation.   Implementation Manager.  Burlingame, CA

March 2000-September 2000

AT&T Channel Alliance Program Data Network Project Manager with focus on both equipment and transport infrastructures.  Participated in internal computer and equipment construction and debugging.  Coordinated installations of data circuits with both network provider and engineering resources to ensure proper configuration and operation.  Worked on behalf of customer to negotiate install timeframes with network provider and Local Exchange carrier.  Developed initial processes for data and equipment ordering resulting in increased efficiency for internal and external customers while also providing a means of documentation for tracking purposes.

AT&T.  Implementation Manager.  Los Angeles, CA

April 1996-March 1997

Frame Relay Project Manager for customers with more than $1MM in annual billing.  Maintained the networks of Universal Studios, Candle Corporation, Kawasaki Motors, and Hughes Aircraft.  Aided in contract negotiations with Candle Corporation as it related to network design and implementation.  Assigned to special task force to design Frame Relay implementation process design for all of AT&T.  Transferred from voice sales to Data Network Project Management and learned data networking through immersion and establishment of relationships with Provisioning Management team.

AT&T.  Account Executive.  Cleveland, OH

April 1995-April 1996

Managed sales and service to telecommunications customers billing between $60,000 and $1MM annually.  Coordinated  an account base of 35 plus customers on a daily basis while achieving monthly sales quotas.  Determined and sold optimal communications configurations for customers in base through analytical and computer analysis.  Interfaced with and tailored presentations to senior level management within these organizations.  Successfully resolved customer issues in billing and business needs.  Mastered internal systems to aid in customer analysis to maximize satisfaction.

EDUCATION:     BACHELOR OF ARTS IN ECONOMICS (1994) 

Transylvania University – Lexington, Kentucky

MASTER OF SCIENCE IN COMPUTER SCIENCE (January 2007)

Colorado Technical University – Denver, Colorado

PMI CERTIFICATION (June 2007)

Colorado Technical University – Denver, Colorado/Project Management Institute, Newton Square Pennsylvania